Terms of Service

Welcome to RALIA. These Terms of Service ("Terms") are a legal agreement between you and RisqBase d.o.o. ("RisqBase", "we", "us", or "our").

By creating an account or using RALIA, you agree to these Terms. If you are using RALIA on behalf of an organisation, you confirm that you have the authority to bind that organisation to these Terms.

Please read these Terms carefully. We have written them in plain language to make them easy to understand.

1. About RALIA

1.1 What RALIA Does

RALIA is an AI-powered compliance platform that helps organisations understand and meet their obligations under the EU Artificial Intelligence Act. Our services include:

• Compliance Intelligence: Guided intelligence reports to determine how the AI Act applies to your AI systems
• Risk Classification: Analysis of your AI systems against AI Act risk categories
• Document Creation: Creation of compliance documents such as Legitimacy Impact Assessments (LIA), Data Protection Impact Assessments (DPIA), and Fundamental Rights Impact Assessments (FRIA)
• Horizon Intelligence: Regulatory updates and guidance monitoring
• Conversational AI Interviewer: AI-guided help through the compliance process

1.2 What RALIA Is Not

Our Platform:

• Does not replace qualified legal counsel
• Does not guarantee regulatory compliance
• Does not create a solicitor-client or advisor-client relationship
• Should not be relied upon as the sole basis for compliance decisions

RALIA outputs are advisory only and must be reviewed and approved by users before being relied upon.

We strongly recommend consulting with qualified legal professionals for specific compliance questions, especially for high-risk AI systems.

2. Your Account

2.1 Creating an Account

To use RALIA, you must create an account. When you do, you agree to:

• Provide accurate and complete information
• Keep your account information up to date
• Keep your password secure and confidential
• Notify us immediately if you suspect unauthorised access

2.2 Account Types

Individual Accounts: For personal or professional use by one person.

Organisation Accounts: For use by businesses and teams. The person who creates an organisation account becomes the "Owner" with full administrative rights. If you create an account on behalf of an organisation, you represent that you have authority to bind that organisation. Organisation administrators are responsible for managing user access.

2.3 Account Responsibility

You are responsible for all activity that occurs under your account. If you are an organisation, you are responsible for:

• Managing user access appropriately
• Ensuring team members comply with these Terms
• Removing access for former employees or contractors promptly

2.4 Age Requirement

You must be at least 18 years old to use RALIA as our platform is designed to serve individuals or organisations in their compliance journey. By creating an account, you confirm that you meet this requirement.

3. Using RALIA

3.1 Acceptable Use

You agree to use RALIA only for lawful purposes and in accordance with these Terms. You may:

• Conduct compliance assessments for AI systems you own or are authorised to assess
• Generate compliance documents for legitimate business purposes
• Share access with team members within your organisation
• Export your data and reports for your own use

3.2 Prohibited Use

You must NOT:

• Use RALIA for any illegal purpose
• Attempt to access other users' accounts or data
• Reverse engineer, decompile, or disassemble the Platform
• Use automated scripts or bots to access the Platform (except via our API if you have an API subscription)
• Share your account credentials with anyone outside your organisation
• Use RALIA to provide compliance services to third parties unless you have an appropriate subscription tier
• Upload malicious content or attempt to compromise Platform security
• Misrepresent your identity or authority
• Interfere with other users' access to the Platform

3.3 Assessment Data

When you conduct assessments:

• You are responsible for the accuracy of information you provide
• You retain ownership of the data you input
• Your assessment results are based on the information you provide
• Inaccurate inputs may lead to incorrect compliance recommendations

AI-generated outputs depend on the completeness and accuracy of the information you provide and may be incomplete, inaccurate, or context-dependent.

4. Subscriptions and Payment

4.1 Subscription Plans

RALIA offers several subscription tiers:

Full details of each plan's features and pricing are available at ralia.io/pricing.

4.2 Free Trial

We offer a 14-day free trial of Pro features. No payment information is required to start a trial. At the end of your trial:

• You can subscribe to a paid plan to continue with full features
• Or your account will revert to the Free tier

4.3 Billing

Monthly Subscriptions:

• Billed monthly on the anniversary of your subscription start date
• Can be cancelled at any time with effect from the next billing date

Annual Subscriptions:

• Billed annually with approximately 17% discount
• Can be cancelled at any time with effect from the next annual renewal

4.4 Payment Methods

We accept major credit and debit cards. Payments are processed securely by Stripe. We do not store your full card details.

4.5 Price Changes

We may change our prices from time to time. If we do:

• Existing subscribers will be given at least 30 days' notice
• Price changes take effect from your next billing cycle
• You can cancel before the change takes effect if you do not agree

4.6 Refunds

Monthly Subscriptions: We do not offer refunds for partial months. If you cancel, you retain access until the end of your current billing period.

Annual Subscriptions: If you cancel within 14 days of purchase and have not used the Platform extensively, you may request a full refund. After 14 days, no refunds are available, but you retain access until the end of your annual period.

Exceptions: We will consider refund requests in exceptional circumstances on a case-by-case basis.

4.7 Failed Payments

If a payment fails:

• We will notify you by email
• We will retry the payment after 3 days
• If payment continues to fail, we may suspend your access
• Your account will be downgraded to Free tier after 14 days of non-payment

4.8 Data Processing Agreement

If your organisation requires a Data Processing Agreement (DPA) for GDPR compliance purposes, please contact us at legal@risqbase.com. DPAs are available for Business tier subscribers and above at no additional cost.

5. Intellectual Property

5.1 Our Intellectual Property

RALIA, including its design, features, content, and underlying technology, is owned by RisqBase d.o.o. and protected by intellectual property laws.

You may not:

• Copy, modify, or distribute our Platform or its content
• Use our trademarks without written permission
• Create derivative works based on our Platform
• Remove any copyright or proprietary notices

5.2 Your Content

Your Data: You retain ownership of all data, information, and content you upload to RALIA ("Your Content").

Licence to Us: By uploading Your Content, you grant us a limited licence to store, process, and display it solely for the purpose of providing our services to you. This licence ends when you delete Your Content or close your account.

Your Responsibility: You are responsible for ensuring you have the right to upload and use Your Content on our Platform.

5.3 Generated Documents

Documents generated by RALIA (such as compliance reports, LIAs, DPIAs) based on Your Content:

• Are owned by you
• May be used by you for any lawful purpose
• Should be reviewed before use in regulatory submissions
• May contain our branding, which you may remove

5.4 Feedback

If you provide suggestions, ideas, or feedback about RALIA, we may use this to improve our Platform without any obligation to compensate you.

6. AI-Powered Features

6.1 How Our AI Works

RALIA uses artificial intelligence (specifically, large language models) to:

• Analyse your assessment responses
• Generate compliance recommendations
• Create document drafts
• Provide conversational guidance

6.2 AI Limitations

AI technology, while powerful, has limitations. You acknowledge that:

• AI Can Make Mistakes: Our AI may occasionally produce inaccurate or incomplete outputs. Always review AI-generated content.
• AI Is Not Legal Advice: AI-generated compliance recommendations are guidance only, not legal advice. Consult qualified professionals for legal matters.
• AI Depends on Your Input: The quality of AI outputs depends on the accuracy of information you provide.
• AI May Not Be Current: While we strive to keep our systems updated, there may be delays in reflecting the latest regulatory changes.

6.3 Human Oversight

We recommend that you:

• Review all AI-generated content before relying on it
• Have qualified personnel verify compliance assessments
• Seek professional advice for high-risk AI systems
• Report any AI outputs that appear incorrect

6.4 Your Data and AI Training

7. Availability and Support

7.1 Platform Availability

We aim to keep RALIA available 24 hours a day, 7 days a week. However:

• We do not guarantee uninterrupted access
• We may need to perform maintenance, which we will try to schedule during low-usage periods
• Factors beyond our control (such as internet outages) may affect availability

7.2 Support

Support availability depends on your subscription tier:

7.3 Updates and Changes

We continuously improve RALIA. We may:

• Add new features
• Modify existing features
• Remove features that are no longer viable

For significant changes that affect how you use RALIA, we will give you reasonable notice.

7.4 Beta and Preview Features

From time to time, we may offer beta, preview, or early access features. These features:

• Are provided "as is" without warranties
• May be changed or discontinued without notice
• May contain bugs or errors
• Should not be relied upon for critical compliance decisions

Your use of beta features is voluntary and at your own risk. We welcome feedback to help improve these features.

8. Limitation of Liability

8.1 Our Liability to You

To the maximum extent permitted by law:

We Are Not Liable For:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages resulting from your reliance on AI-generated content
• Regulatory fines or penalties (our tools help, but compliance is your responsibility)
• Actions or decisions made based on RALIA outputs

Our Maximum Liability: Our total liability to you for any claims arising from these Terms or your use of RALIA is limited to the amount you paid us in the 12 months before the claim arose, or €500, whichever is greater.

8.2 Exceptions

Nothing in these Terms limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

8.3 Your Acknowledgement

You acknowledge that:

• RALIA is a tool to assist with compliance, not a guarantee of compliance
• Regulatory compliance ultimately depends on many factors within your control
• You should seek professional advice for critical compliance decisions

9. Indemnification

You agree to indemnify and hold harmless RisqBase, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of RALIA
• Your violation of these Terms
• Your violation of any third party's rights
• Content you upload to the Platform
• Your regulatory compliance failures (except where directly caused by a defect in our Platform)

This means if someone sues us because of something you did, you will cover our costs.

10. Termination

10.1 Termination by You

You may close your account at any time:

• Through your account settings, or
• By contacting us at support@risqbase.com

Effect of Termination:

• Your access to RALIA will end immediately (or at the end of your billing period for paid subscriptions)
• Your data will be deleted in accordance with our Privacy Policy
• You can export your data before closing your account

10.2 Termination by Us

We may suspend or terminate your account if:

• You breach these Terms
• You fail to pay subscription fees
• We are required to by law
• We reasonably believe your use poses a security risk
• You engage in abusive behaviour towards our staff or other users

Notice: Except in urgent cases (security threats, legal requirements), we will give you reasonable notice and an opportunity to address the issue before terminating your account.

10.3 Effect on Subscription

If we terminate your account for breach:

• No refund will be provided
• You remain liable for any unpaid fees

If we terminate your account without cause:

• We will refund any prepaid fees for unused services on a pro-rata basis

11. Dispute Resolution

11.1 Informal Resolution

If you have a dispute with us, please contact us first at legal@risqbase.com. We will try to resolve the matter informally within 30 days.

11.2 Governing Law

These Terms are governed by the laws of Croatia, without regard to conflict of law principles.

11.3 Jurisdiction

For Business Users: Any disputes that cannot be resolved informally will be submitted to the exclusive jurisdiction of the courts of Zagreb, Croatia.

For Consumers: If you are a consumer in the EU, you may also bring proceedings in the courts of your country of residence, and you benefit from any mandatory consumer protection laws of your country.

11.4 EU Online Dispute Resolution

If you are a consumer in the EU, you may also use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/ to resolve disputes online.

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy and any subscription agreement, constitute the entire agreement between you and us regarding RALIA.

12.2 Changes to These Terms

We may update these Terms from time to time. When we do:

• We will post the updated Terms on our website
• We will update the "Last Updated" date
• For material changes, we will notify you by email at least 30 days before they take effect
• Your continued use after changes take effect constitutes acceptance

If you do not agree to the changes, you may close your account before they take effect.

12.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.

12.4 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

12.5 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights to an affiliate or in connection with a merger or acquisition.

12.6 Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, such as natural disasters, war, terrorism, pandemics, or government actions.

12.7 Language

These Terms are written in English. If we provide a translation, the English version prevails in case of any inconsistency.

12.8 Survival

The following sections survive termination of these Terms: Section 5 (Intellectual Property), Section 8 (Limitation of Liability), Section 9 (Indemnification), Section 11 (Dispute Resolution), and any other provisions that by their nature should survive.

13. Contact Us

If you have questions about these Terms:

For general support: support@risqbase.com

For privacy matters: privacy@risqbase.com

For security issues: security@risqbase.com

Related Documents

• Privacy Policy
• Responsible AI Use
• Responsible Use Guidance